Last Updated: February, 2025
This Privacy Policy explains how we at Optimal Clinic USA collect, use, store, and share your personal information when you use our website and services. It also outlines your rights and how California privacy laws protect you.
We only offer virtual health services (like TRT, HRT, Erectile Dysfunction, Peptide Therapy, Hair Loss Treatment, and Medical Weight Loss) to adults located in California. It is important to note that we may expand our range of services and/or the area of the service in the future. We do not provide in-person care. By using our website or submitting your information through our forms, you agree to the terms described here.
Interpretation and Definitions
Interpretation
The words where the first letter is capitalized have meanings defined under the following section. These definitions apply whether the terms appear in singular or plural.
Definitions
Here are the definitions of the words used in this privacy policy you need to know:
- Account means a profile created by you to access our services or portal.
- Affiliate means any other business entity related to Optimal Clinic USA by control, ownership, or contract.
- Company (also referred to as “we,” “us,” or “our”) refers to Optimal Clinic USA, operating virtually in the state of California.
- Cookies are small files stored on your device by your browser to help websites remember information about you.
- Country refers to the United States, specifically California.
- Device means any electronic device you use to access our website, like a smartphone, tablet, or computer.
- Personal Data means information that can be used to identify you directly or indirectly.
- Service refers to the online services provided through the website (including consultations, subscriptions, and customer support).
- Service Provider refers to third-party companies or individuals who help us operate the website and deliver services (like labs, pharmacies, or payment processors).
- Usage Data means data automatically collected when you interact with our website or communications.
- Website refers to Optimal Clinic USA’s website, accessible at [yourdomain.com].
- You means the individual using the website, submitting forms, or accessing our services.
Collecting and Using Your Personal Data
Types of Data We Collect
1. Personal Data
When you use our website, fill out a form, or contact us, we may ask for:
- Your full name
- Email address
- Phone number
- Date of birth
- Address (including zip code)
- Medical history or symptoms (for the purpose of clinical review)
- Health goals
- Payment information (handled securely via third-party processors)
- Your photo ID (e.g., driver’s license) to verify identity when required
2. Usage Data
This includes:
- Your device’s IP address
- Browser type and version
- Pages visited on our site
- Time and date of visit
- Time spent on pages
- Click paths and form submissions
- Device type and operating system
3. Cookies and Tracking
We use cookies and tracking tools to improve your experience. These may store:
- Login preferences
- Page view activity
- Cookie consent choices
- Session information
Note: You can turn off cookies in your browser, but doing so may affect some features on the site.
How We Use Your Personal Data
We only use your data to serve you better and in ways that you would expect. This includes:
- Creating and managing your account
- Connecting you with a licensed California doctor
- Reviewing your medical history to determine eligibility
- Scheduling and conducting virtual consultations
- Sending appointment reminders or medical instructions
- Processing payments securely
- Shipping prescriptions from partner U.S.-based pharmacies
- Following up on treatments or orders
- Sending you updates, offers, or health tips (you can unsubscribe anytime)
Important: We DO NOT use your data for unrelated advertising or sell it to marketing firms.
How We Share Your Information
We only share your information when necessary and for legitimate purposes. These may include:
- Medical providers who need your data to evaluate and treat you
- Labs and pharmacies that fill your prescriptions
- Payment processors who handle credit/debit transactions
- HIPAA-compliant third-party vendors (such as cloud hosting or CRM tools)
- Regulatory bodies if required by California law or public health guidelines
We may also share non-identifiable, aggregated data to improve our services or marketing—but this cannot be used to identify you.
Your Rights Under California Law (CCPA & CPRA)
If you are a California resident, you have the right to:
- Know what personal data we collect and why
- Request a copy of your information
- Ask us to delete your personal data
- Limit the use of sensitive data
- Opt out of the sale or sharing of data (Note: We do not sell your data)
Note: To make a privacy request, email us at []. We will respond within 45 days, as required by law.
How We Store and Protect Your Data
We follow best practices to keep your data secure:
- We use encryption during data transfer and storage.
- Access is limited only to authorized staff and doctors.
- We never store full credit card numbers on our servers.
- Our systems are monitored regularly to detect and prevent data breaches.
Disclaimer: Even though we take strong precautions, no website or platform is 100% secure. If we ever detect a breach, we will notify you as required by California data protection laws.
Children’s Privacy>
Our website and services are not intended for individuals under 18. We do not knowingly collect data from children. If we discover any personal data from someone under 18, we will delete it immediately.
Retention of Data
We keep your personal information only as long as it’s necessary to:
- Provide your medical services
- Fulfill legal or regulatory requirements
- Resolve disputes or enforce policies
Please note that you can request deletion of your data at any time by contacting us.
Third-Party Websites
Our website may include links to third-party platforms (such as labs or pharmacies). We are not responsible for their privacy practices. Please review their policies before submitting your information. Using our website and services means that you consent to have read the policy regarding third-party sites. Optimal Clinic USA is not responsible for any kind of issues that may arise in dealing with or utilizing the services or websites of those third-party sites listed on our website.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The “Last Updated” date at the top reflects the most recent revision. If we make significant changes, we’ll notify you via email or place a notice on the site. However, if there are any changes to our privacy policies and you still use our services and website, you consent that you have read everything and are aware of the changes.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
